If an item is eligible for Return or Exchange please contact us within 7 days of receipt of goods for a Returns Number & Returns Form and we will know to expect your items back. Please do not just send your items back without contacting us first and receiving a Returns Number & confirming if your item is returnable.
Eligibility for Returns
Excluded Items: Due to health and hygiene reasons, we are unable to accept returns or exchanges on intimate underwear (including briefs and boxers), headgear, or socks. However, bras and thermals ARE eligible for return.
Condition of Goods: Items must be in their original condition, with all packaging intact. They should be unworn, unaltered, and unwashed. Please try on items after a shower and without talc, deodorant, or perfume to maintain their return eligibility.
Unacceptable Returns: We cannot accept items that have been washed or show signs of wear, such as those covered in makeup, perfume, human or pet hair, deodorant, lint, or detergent.
Return Process
Full-Priced Items: These may be exchanged, refunded, or credited to your account. Please note that refunds exclude freight costs and incur a 5% fee for non-refundable costs.
Non-Returnable Items: Gift Cards cannot be returned.
Shipping Costs
Return Postage: Customers are responsible for the postage cost of returning goods to us.
Reshipping Costs: We will cover the cost of sending acceptable exchanged items back to you once.
Please visit our Returns, Refunds & Warranty page for full returns policy and information.
Warranty Policy
Merino Country is committed to ensuring that our full-priced goods are supplied free of defects. We accept responsibility for any fabric construction and/or manufacturing faults.
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